Frequently Asked Questions

Yes, we are a legally registered company in the United States. We have a showroom and warehouse located in the US, ensuring we can serve our customers efficiently.

"Purchasing products from our website is generally risk-free because customers purchase with a credit card." Our site is secured with SSL encryption, and all transactions are processed through secure payment gateways. If there is a problem with a product, you can request a chargeback through your bank within 180 days.

"Our products are UL certified." This means the majority of our products meet stringent North American safety and quality standards. Look for the UL mark on the product pages for specific details.

We offer a 1-year warranty on all our lighting fixtures. This warranty covers manufacturing defects in materials and workmanship. Integrated LED components are also covered for 1 year.

The warranty does not cover damage from improper installation, misuse, accidents, exposure to harsh weather, or normal wear and tear. It also does not cover non-integrated light bulbs or any third-party installation costs.

To make a warranty claim, please contact our customer service at service@docos.us with your order number, a description of the issue, and photos or video of the defect. Our team will guide you through the process.

You can reach our friendly customer service team via email at service@docos.us or through the contact form on our website. We aim to respond to all inquiries within 24-48 hours.

This varies by product. Fixtures with integrated LED light sources have the light built-in. For others, please check the "Specifications" section on each product page. If not included, the required bulb type (e.g., E26, E12, G9) and max wattage will be listed.

Our integrated LED fixtures are designed for longevity, typically offering between 30,000 to 50,000 hours of use, which translates to many years of service under normal household use.

Typically, the LED modules in integrated fixtures are not designed to be replaced by the consumer. However, they are built to last for many years. If an LED module fails within the 1-year warranty period, we will provide a solution.

Most of our LED fixtures come with a warm white light (around 3000K) by default. Some models offer options for different color temperatures or are tri-color adjustable. This information is always available on the product page.

Many of our fixtures are dimmable. Please check the product specifications to confirm. For fixtures that are dimmable, you will need a compatible dimmer switch and, for non-integrated fixtures, dimmable light bulbs.

For use in bathrooms or other damp environments, you need a fixture with a "damp location" rating. Please check the product specifications for this rating. Using a dry-rated fixture in a damp location is a safety hazard and voids the warranty.

We strive to display products accurately, but colors can vary with monitor settings. Products made from natural materials like wood, marble, and travertine have inherent variations in grain and veining, making each piece unique. This is a mark of quality, not a defect.

For general maintenance, disconnect power and dust fixtures regularly with a soft, dry cloth. For a deeper clean, use a slightly damp cloth with a mild soap solution, then wipe dry immediately. Avoid harsh chemicals or abrasive cleaners as they can damage the finish.

We accept all major credit cards (Visa, MasterCard, American Express), as well as PayPal. Some products may also be eligible for interest-free installment plans through services like Afterpay or Klarna.

You can enter your discount code in the designated field during checkout. The discount will be applied before payment. Only one discount code can be used per order.

If your payment is declined, please double-check that your billing address, ZIP code, and security code are all entered correctly. If the issue persists, we recommend contacting your bank or credit card provider for more information.

You can request a change or cancellation within 24 hours of placing your order. Please contact us immediately. Once an order has entered the shipping process, it cannot be canceled or modified.

After placing your order, you will receive an order confirmation email. If you do not receive this email within a few hours, please check your spam folder before contacting us.

Yes, we value our relationships with interior designers, architects, and contractors. We offer a trade program with exclusive discounts. Please visit our "Trade Program" page for more information and to apply.

At this time, we do not offer price matching. We believe our prices reflect the quality of our materials, design, and the service we provide.

"We offer two shipping options: standard shipping (4-6 weeks) and expedited shipping (1-3 weeks)." This includes order processing and transit time. Times may vary based on product availability and your location.

Shipping costs are calculated at checkout based on the size and weight of your order and your location. We often run free shipping promotions, so please check our website for the latest offers.

Once your order has shipped, you will receive a shipping confirmation email with a tracking number. Please allow 2-4 business days for the tracking information to become active.

It's normal for tracking to have a delay in updates, especially during customs processing for international shipments. If your tracking has not updated for over 7 business days, please contact us to investigate.

Yes, we ship worldwide. International shipping costs and times are calculated at checkout. Customers are responsible for any applicable customs duties, taxes, or import fees levied by their country.

Unfortunately, we cannot ship to PO Boxes due to the size and nature of our products. A physical street address is required for delivery.

We try to ship items together whenever possible. However, based on availability and warehouse location, your order may be split into multiple shipments. You will receive tracking information for each individual shipment.

Please contact us immediately. We can correct it if the order has not yet been shipped. If it is in transit, we may be able to reroute it, but this may incur additional fees. We are not responsible for orders delivered to an incorrect address supplied by the customer.

If your package has been in transit for over 30 days without delivery, please contact us. If the package is confirmed lost by the carrier, we will arrange for a replacement or a full refund.

Please check around your property, with neighbors, and with your building manager first. Sometimes carriers mark packages as delivered prematurely. If it doesn't arrive within 2 business days, please contact us so we can open an investigation with the shipping carrier.

"If the product is damaged in shipping, please take a photo and send it to us." Contact us within 48 hours of delivery with your order number and clear photos/videos of the damage. We will evaluate and provide a solution, such as "free delivery of a new lamp, new accessories, or a full refund."

We apologize for the error. Please contact customer service within 48 hours with your order number and a photo of the incorrect item received. We will arrange for the correct item to be sent to you and provide instructions for returning the wrong one at our expense.

We have a 30-day return policy for items in new, uninstalled condition and in their original packaging. Custom orders, special orders, and sale items are generally not eligible for returns. Please visit our official Return Policy page for full details.

This means the item must be returned in the original manufacturer's box with all original foam, inserts, plastic coverings, and instruction manuals included. The product must not have been installed or modified in any way.

If the return is due to our error (wrong item, defect), we will cover the return shipping costs. For all other returns (buyer's remorse, wrong size), the customer is responsible for return shipping fees and a potential restocking fee.

To initiate a return, contact customer service with your order number and reason for the return. We will provide the correct return address and instructions. "If this package is shipped to you from our factory in Asia, you will need to deliver it to the shipping address."

The easiest way to exchange an item is to return the original product for a refund and place a new order for the item you want. This ensures you get your desired product as quickly as possible.

Once we receive and inspect your return, we will process your refund within 5-7 business days. It may take a few additional days for the refund to appear on your original method of payment.

"We offer custom wires, custom sizes, and custom hanging chains." Please contact us with your specific requirements before placing an order to confirm feasibility and pricing.

Email our customer service team with the product you're interested in and a detailed description of your customization needs. Include any relevant dimensions or specifications. We will get back to you with a quote and lead time.

Lead time for custom orders is typically longer than standard orders and varies depending on the complexity of the request. We will provide an estimated timeline with your quote.

For any hardwired fixtures, we strongly recommend hiring a licensed electrician. This ensures the installation is safe, secure, and compliant with local building codes. Improper installation is a safety hazard and will void the warranty.

Yes, our fixtures come with the standard hardware required for installation, such as a mounting bracket, screws, and wire nuts. However, you may need additional tools or specific screws depending on your ceiling material.

Please inspect your package contents upon arrival. If you find any parts are missing, contact us within 48 hours with your order number and a description of the missing part. We will ship the necessary components to you as quickly as possible.

Some fixtures are compatible with sloped ceilings. Check the product specifications for this note. Fixtures with chains or swiveling canopies are often suitable. If you are unsure, please contact us for confirmation.

Most of our pendant lights and chandeliers come with an adjustable cord or chain. The provided length is typically generous, but if you need an extra-long cord, please contact us about customization.

The standard cord length is usually around 59 inches (150 cm), but it can vary by product. The specific cord length for each fixture is listed in the product specifications on its page.

First, please have your electrician double-check all wiring and ensure the circuit breaker is on. Test the light bulb in another lamp to ensure it's functional. If these steps don't resolve the issue, contact our customer service for troubleshooting assistance.