Your Questions,
Answered.

Docos is a premium lighting and home décor brand dedicated to delivering beautifully designed fixtures for residential and commercial spaces. Our direct-to-consumer model — combined with our own manufacturing expertise — lets us bypass traditional retail markups and bring exceptional design directly to your home at a fair price.

We specialize in Alabaster, Travertine, solid brass, handblown glass, and natural wood — each piece crafted to bring character and warmth to any space.

Our primary US operational hub, logistics coordination, and customer support center is located in the United States. We also operate fulfillment centers on both the East and West Coasts for faster shipping, and own 100,000+ sq ft manufacturing facilities globally.

Absolutely. Docos is a legally registered US business, backed by $2,000,000 in Commercial General Liability Insurance, and our products are certified CE, SAA, and FCC compliant.

We have completed over 100,000 lighting projects globally and partner with hospitality groups including Four Seasons and Six Senses.

You can reach us by email at info@docos.us or by phone at +1 800-716-3167. Our team is available daily, 9 AM – 9 PM EST, and we respond to all inquiries within one business day.

Browse our collections at docos.us, select your desired specifications (size, finish, voltage), and click Add to Cart. Proceed to our secure checkout — you'll receive an order confirmation email immediately after placing your order.

We accept all major credit and debit cards (Visa, Mastercard, Amex, Discover), Apple Pay, Google Pay, PayPal, Shop Pay, and Venmo. All transactions are processed through secure, PCI-certified payment gateways and all checkout pages are SSL encrypted.

Please contact us at info@docos.us or call +1 800-716-3167 as soon as possible. Orders can typically be modified or cancelled free of charge before they enter production or fulfillment. Once an order has been processed or shipped, cancellation may not be possible.

US customers: Standard orders fulfilled from our US warehouses include all shipping and tariff fees — no surprises at delivery.

International customers: Customs duties and import taxes may apply depending on your country. These are the responsibility of the buyer.

We ship to 42+ countries worldwide. Standard and expedited shipping options are available at checkout. US customers enjoy the fastest delivery times from our East and West Coast warehouses.

• US In-Stock Items: Dispatched within 1–3 business days; delivered in 3–7 business days via FedEx or UPS.
• Factory-Direct / Made-to-Order: Crafted and shipped from our facility — typically 4–8 weeks. Lead times are shown on each product page.

Once your order is dispatched, you'll receive a shipping confirmation email with a tracking number. You can track your package in real-time via 17track.net, which aggregates tracking across all major carriers. If you have any difficulty, email info@docos.us with your order number.

Please photograph the damaged packaging and product immediately upon receipt and contact us at info@docos.us within 48 hours. Do not discard the original packaging. We will arrange a replacement or full refund promptly — and we cover all costs for damage claims.

Yes — we offer free standard shipping on qualifying US orders. Shipping thresholds and any applicable surcharges for oversized items are displayed at checkout.

We offer a 60-day return window from the date of delivery.

• Damaged or defective items: We cover all costs — full replacement or refund, no questions asked.
• Change of mind: Accepted within 60 days. Return shipping is the customer's responsibility. Items must be unused, uninstalled, and in original packaging.

Once your returned item is received and inspected, we process your refund back to your original payment method within 7–14 business days. You will receive a confirmation email once the refund is initiated.

Yes — the fastest way to exchange is to return your original item and place a new order for the desired piece. Contact our support team at info@docos.us to initiate a return and they will guide you through the process.

Contact us immediately with your order number and photos of the item and packaging. We will ship the missing component at no cost to you. For complex fixtures, please check all packaging layers carefully — some hardware is packaged separately within the box.

• Natural stone: Alabaster, Travertine, Marble — unique natural veining on every piece
• Metals: Solid brass, antique brass, black iron, brushed nickel
• Glass: Handblown glass, Italian glass, smoked and clear options
• Natural materials: Solid walnut and oak, bamboo, rattan, mulberry silk
• Other: High-grade ceramic, plaster, resin, and alabaster composites

Yes. We stand behind every fixture we sell. Our entity maintains $2,000,000 in Commercial General Liability Insurance — meaning you are protected even after installation.

Yes — the vast majority of our fixtures are fully compatible with LED bulbs. We highly recommend LED for energy efficiency and longevity. Compatible bulb types (E26, E12, G9, etc.) and maximum wattage are listed on each product page.

Many of our fixtures support dimming when paired with a compatible dimmer switch and dimmable LED bulbs. Dimmability is noted on each product page. Contact us before purchasing if you're unsure about your specific wiring setup.

Most fixtures do not include bulbs unless explicitly stated on the product page. This allows you to choose the bulb color temperature and brightness that best suits your space. Recommended bulb specifications are always listed in the product details.

Yes. All products on docos.us are configured for US standard voltage (110V–120V, 60Hz) unless otherwise stated. Contact us for international voltage compatibility queries.

Our fixtures are designed for standard mounting. Plug-in styles can generally be installed without an electrician. For all hardwired fixtures — chandeliers, ceiling lights, and hardwired wall lights — we strongly recommend consulting a licensed electrician for safety and local code compliance.

Yes — installation instructions are included with each fixture. Our Lighting Size & Installation Guide is also available on our website for additional guidance on sizing, mounting heights, and wire connections.

• Dining table: Chandelier diameter roughly 1/2 to 2/3 the width of your table.
• Entryway: Add room length + width (feet) — the result in inches is a good chandelier diameter.
• Height: Pendant bottoms 7 ft from floor in living areas; 30–36 inches above a dining table surface.

Contact our team at info@docos.us for a personalized recommendation based on your space.

Most pendant lights and chandeliers come with adjustable cord or chain lengths that can be shortened during installation. The maximum included cord or chain length is listed in each product's specifications. Contact us if you require a custom length before ordering.

Yes — because we own our manufacturing facilities, we can accommodate many custom requests including extended cord lengths, custom canopy sizes, specific finishes, or bespoke designs for hospitality and commercial projects. Please email our team to discuss your requirements before placing an order.

Yes. We offer a dedicated Trade Program for interior designers, architects, hospitality developers, and bulk purchasers. Benefits include trade pricing, dedicated account support, and access to our full custom lighting service. Contact us at info@docos.us to apply.

Yes — we offer a complimentary 3D rendering service to help you visualize how our lighting will look in your actual space before purchasing. This is especially useful for large or custom orders. Contact us to learn more.

• CE — European Union electromagnetic and safety compliance
• SAA / RCM — Australia & New Zealand electrical safety
• FCC Part 15B — US electromagnetic emissions compliance
• SASO — Saudi Arabia standards compliance

Contact us at info@docos.us to request full certification documentation.

Virtually all our fixtures are fully compatible with LED bulbs, which use up to 80% less energy than traditional incandescent bulbs. We recommend warm-white LED bulbs (2700K–3000K) for the best aesthetic result with our collections.

Our outdoor fixtures are designed and tested for weather resistance. IP ratings are listed on each outdoor product page — IP44 is suitable for covered outdoor areas, while IP65 is rated for direct rain exposure.

Yes. We maintain active Commercial General Liability Insurance with $2,000,000 in coverage, including Products-Completed Operations coverage. You are protected even after a fixture has been installed. Contact us to request a copy of our Certificate of Liability Insurance.