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Shipping Protection

Shipping Protection

SP-005

$5.00

| /

Made to order — free door-to-door shipping (sea freight + UPS final mile)

Free shippingU.S. · Europe · UAE
30-day returnsUninstalled · original box
Certified worldwideSafety certifications for multiple countries
Free 3D renderYour room, in 24 h

Talk to a designer·Free 3D render of your room·+1 800-716-3167·reply within 1 business day

TradeDesigners, architects & retailers: up to 35% off, approved within 1 business day. Apply →

Shipping Protection covers your order against loss or damage in transit. If a protected order arrives damaged or never arrives, we replace it free of charge or refund you in full — no carrier claims, no waiting on a third party.

Lost: covered once the carrier confirms non-delivery. Delays (customs, weather, inspections) are not considered lost.

Damaged: report within 7 days of delivery with photos of the item, the packaging and the shipping label.

Not covered: incorrect addresses entered at checkout, unclaimed packages, or refused deliveries.

Claims must be filed with our support team within 7 days of delivery or of the expected delivery date.

FAQ

When will my order ship?

Orders are dispatched 2–4 business days after confirmation and you receive a tracking email as soon as the parcel leaves. Standard door-to-door delivery (sea freight + UPS final mile) takes about 4–6 weeks; expedited air, 1–3 weeks, is offered at checkout.

Is shipping really free?

Yes — standard door-to-door shipping is free to the United States, Europe and the UAE. Other destinations see their rate at checkout.

Can I return it?

Yes, within 30 days of delivery: uninstalled, unused and in the original packaging. Email info@docos.us for a return authorisation (RMA) first. Damage or defects on arrival: report within 72 hours with photos and we arrange a replacement, repair or refund.

Can I see it in my room before I buy?

Yes. Send a photo, a sketch or the dimensions of your room and our designers return a free 3D MAX render of the fixture in your space within 24 hours — no deposit.

Shipping & returns

Free door-to-door shippingU.S., Europe & UAE. Other countries see a rate at checkout.
Tracked shippingTracking by email · sea freight + UPS final mile, 4–6 weeks · expedited air 1–3 weeks.
30-day returnsUninstalled, original packaging · RMA from info@docos.us first · report damage within 72 h with photos.

Full shipping policy → · Return & refund policy →

Why Docos

Lighting 10,000+ homes since 2024

Free shipping, alwaysDoor to door across the U.S., Europe and the UAE — sea freight plus UPS final mile, tracking by email.Learn more →
30-day easy returnsUninstalled, in the original box — request your RMA at info@docos.us; we reply within 1 business day.Learn more →
Certified worldwideSafety certifications for multiple countries — North America, Europe, Australia and the Middle East.Learn more →
Free 3D MAX render in 24 hSend a room photo, a sketch or dimensions — see the fixture in your space before you buy. No deposit.Learn more →

Shop by material

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Also for: KitchenEntry/FoyerLiving RoomDining RoomDen/StudyHallway

Planning help

Lighting Size & Installation GuideProportions, hanging heights and ceiling-clearance rules for seven room types. Finish reference — twenty metalsCompare tone side by side, request sample chips. Reduce fan-light wobblingSix symptoms, six fixes — diagnose wobble, noise and vibration. Custom Pantone color2,300+ Solid Coated shades — matte, satin or gloss.

Let's grow together

The Docos partnership program

Interior design trade

Designers, architects and design professionals: exclusive trade pricing up to 35% off, early collection previews and dedicated account support — verified accounts approved within 1 business day.

Apply for trade
Wholesale & retail

Retailers, boutique home stores and online resellers: competitive tiered wholesale pricing, dropship option, catalog access and marketing assets — wholesale proposal within 1 business day.

Become a partner
Content & creators

Interior design influencers, bloggers and home décor creators: free fixtures from our latest collections in exchange for honest, beautiful content, plus commission links.

Join the creator program

Private clients: free 3D MAX render of your room in 24 h · custom Pantone color, 2,300+ shades