The ordering / communication with support was good. The instructions for installation are minimal. It would probably help if the company provided more details. The parts that make up the unit are good. It took us a bit to figure out how to shorten the cables (which are adjustable), and realize you are using your own judgement as to which size to place in which location, so presumably they will not all look alike. We purchased 2 so had to make extra effort to make them complement one another, side-by-side. We had to CAREFULLY bend some leaf branches in a bit, but use great caution if you do this. Bottom line is that we have awesome looking chandeliers! The next big project is the really big Gingko linear chandelier which we have not yet started; we learned on these.