Three simple steps to see where your order is.

We use 17track.net as our universal tracking portal — because a single tracking number often passes through several carriers on its journey to you. 17track aggregates ocean freight, customs, and last-mile courier into one clean timeline.

01

Visit 17track and paste your tracking number

Open 17track.net — or use the quick tracker at the top of this page. Enter the tracking number from your shipment confirmation email.

02

View the full shipping timeline

You'll see every scan from origin to destination. Use the language switcher in the upper-right corner to change languages, or click through to the carrier's own tracking page for the most detailed information.

03

Still not sure? Send us your order number

Email info@docos.us with your order number and we will look up the latest shipping information on your behalf — including container-level GPS for shipments still at sea.

Two paths. Chosen to match your order.

Every Docos fixture ships via one of two carefully engineered routes. For most US customers, your order travels by Standard Shipping — our flagship route that balances cost, care, and reliability.

From our workshop, to a port, to you.

Here's what happens after you place your order:

AStandard fixtures — FedEx or UPS

Ceiling lamps, wall sconces, and table lamps within normal courier dimensions are delivered via FedEx or UPS Ground from our California warehouse. You'll receive a tracking number by email.

BOversized fixtures — Truck Freight (LTL)

For large chandeliers, long linear fixtures, and any piece exceeding standard courier dimensions, we use less-than-truckload (LTL) freight. Our California team schedules a local trucking company to deliver directly to you.

Direct from Asia, when time matters.

If you've selected Express Shipping at checkout, your fixture skips the ocean. It leaves our Asia facility within 1–3 business days and arrives at your door via FedEx, UPS, or DHL in 5–10 business days total.

Most likely: it's still at sea.

If your tracking number returns "No information available" or "Not found," please don't worry. In nearly every case, this simply means your order is still aboard the container ship crossing the Pacific.

Ocean freight typically does not generate tracking events during the 20–35 day voyage. Tracking becomes active once the container reaches a US port, clears customs, and is handed off to FedEx, UPS, or freight truck.

Oversized fixtures get their own wooden crates.

For chandeliers, long linear pendants, and any fixture exceeding standard packaging dimensions, we manufacture custom wooden crates sized specifically to the piece. Not stock boxes — each crate is built around your fixture.

Each crate is engineered to:

• Absorb container handling impact during loading, ocean transit, and unloading.
• Control internal humidity to protect metal finishes and delicate components during ocean travel.
• Accept forklift handling at every touchpoint — ports, customs, warehouses, and final delivery.
• Protect finishes and surfaces with internal padding sized to each fixture.

First — don't panic. Every case has a solution.

Shipping damage is rare but not unheard of. If your fixture arrives damaged, missing parts, or with a visible defect, please follow these steps — it will dramatically speed up your resolution.

AWhat to do — within 72 hours of delivery

1. Photograph the outer packaging before unpacking — especially any visible damage, crushing, or piercing.
2. Unpack carefully and photograph the fixture from multiple angles, with close-ups of any damage or defect.
3. Note any missing or broken components using the packing list included in your shipment.
4. Email our support team at info@docos.us with your order number, photos, and a brief description.

BWhat we'll do — within 24 hours

A dedicated specialist will review your case and reply with one of three outcomes:

• A full replacement fixture shipped at our cost.
• Replacement parts if only a single component is affected — often faster than a full replacement.
• A full refund if a replacement is not feasible or if you prefer.

We handle every case ourselves — no outside warranty office, no support queues, no return shipping cost for our error.

A word to designers, hoteliers, and developers.

If you're planning to order fixtures in volume — for a hospitality build-out, a multi-unit residential project, or a design showroom — we have a sincere piece of advice:

• International freight in both directions is expensive. If a bulk order of 30 fixtures isn't quite right for your project, returning them costs significantly more than shipping them to you.
• Specifications on paper don't fully communicate a fixture. A single sample in your actual space tells you everything a 3D render cannot.
• Our goal is a long partnership. A 100-fixture order that delights you is worth far more to us than one that ends in a return.

Every customer. Every order. Every time.

• 24-hour response on every email and phone inquiry — 7 days a week, holidays included.
• Proactive updates during any exceptional shipping situation. If your order is delayed, you hear from us first.
• Real people, not chatbots — every support case is reviewed by a specialist with full authority to resolve.
• Direct authority to resolve. Our team can issue refunds, dispatch replacements, arrange special logistics, and waive re-shipping fees. No runaround.

!A sincere note about resolution

If something goes wrong, please reach out to us first. We can typically resolve an issue within 24 to 72 hours. A bank chargeback, by contrast, initiates a process that takes 4 to 8 weeks — and the outcome is nearly always worse for both sides than a direct conversation would have produced.

We have helped thousands of customers through their shipping journeys — across oceans, customs, last-mile couriers, and the occasional unexpected problem. You only have to ask.