We are committed to ensuring that you are completely satisfied with your purchase. If you are not satisfied with your purchase, please refer to the return and exchange policy below.
Generally, there are two reasons for return:
We are certain that you will adore your docos.us order when it arrives, but if you don't for any reason, please just drop us a quick line via our contact us page or just reply the shipping update emails and we will make it right.
My order has already shipped, but I don't want it anymore! Can I cancel the order?
We allow you to cancel your order within 72 hours, and we will not charge any fees within this 72-hour period.
If your order shows as already shipped, it cannot be canceled. If you insist on canceling the order, we will charge 30%-50% of the order amount as warehousing fees, order processing fees, and shipping costs. This fee will be deducted from your refund. This is because a series of costs are incurred as soon as the package is shipped. *Please carefully check your order before purchasing to ensure there are no errors.
Because your package is currently in transit from our factory/production partner. It may be in a large sealed container being transported by sea (standard shipping), or it may be on a cargo plane (expedited shipping). We cannot retrieve it quickly.
The Correct Steps:
Please wait for the item to be delivered to you.
Once you have the package, email us at info@docos.us.
We will provide you with a return address and instructions for your refund.
Refund & Return Policy
Items shipped from Docos.us, including Docos warehouse, can be returned within 30 days of delivery.
If the return is caused by the consumer, the consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose. The reasons caused by the consumer include the following:
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You'll also need the receipt or proof of purchase.
To start a return, you can contact us at info@docos.us. We maintain offices across the globe, including in the United States, China, Hong Kong, and Germany, to better serve our international clientele. Should you require a comprehensive return address, our dedicated support team is readily available to assist you. Simply reach out to them, and they will promptly provide you with the full return address details tailored to your specific location, ensuring a smooth and hassle-free return process.
If your return is accepted, we'll send you a return shipping address, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
We maintain several return addresses across North America to facilitate the return process for our customers. Prior to initiating a return, all customers are kindly requested to get in touch with us. This allows us to engage in a thorough discussion regarding the return plan tailored to your specific situation. We are committed to keeping our customers well-informed about the return process, ensuring a seamless and efficient experience.
Please note that shipping costs are non-refundable if we have fulfilled our delivery obligations, but refunds are available if the package is not shipped.
You can always contact us for any return and exchange question at info@docos.us.
Order confirmation and shipping confirmation will be sent to your registered email or mobile number.
The order confirmation will be sent right after you have placed the order through to your email address or mobile number you have registered when you place the order.
And the shipping confirmation will be sent within 2-7 days after you receive the order confirmation through to your email address or mobile number you have registered when you place the order.
If you haven't received one of the confirmation emails above, please contact us to "info@docos.us".
Eligible partial/full refund & replacement
All the cases above will be eligible for the partial/full refund and replacement.
Not Refundable
For items not eligible for return refunds, you will be responsible for your own return shipping costs.
We do not accept any unregistered packages, any unregistered packages will be rejected.
Despite our efforts to provide accurate product descriptions, there may still be variations from the actual product. We encourage customers to inquire as much as possible to ensure the shopping experience meets expectations. Our customer service representatives will be more than happy to address any questions you may have.
Order Cancellation
We allow you to cancel your order within 48 hours, and we will not charge any fees within this 48-hour period.
Return Policy
Our policy lasts 60 days. If 60 days have gone by since you have received your item according to your tracking number, unfortunately, we can't offer you a refund or exchange. You must reach out with an inquiry within this time window to be eligible for a return or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Refund and Return Process
Step 1: Please read our Returns Policy above to determine if your order is eligible for a refund/return.
Step 2: Submit an inquiry to info@docos.us, including your reason for return. If it is a quality problem, please attach photos to the email so that we can quickly handle the problem for you.
Step 3: We will determine the refund amount you can receive based on the reason for your return and the items in your order.
Step 4: We will provide a return address and shipping label instructions. If you do not follow our instructions we will not be able to refund you.
Step 5: In any case we will ask you to ship the item at your own expense. We will refund you after confirming that you have sent the goods.
Step 6: Please contact us after shipping the product and provide the shipping bill or product tracking number. Refunds will be processed within 7 working days after the returned goods are received and inspected to be correct. Refunds will be made back to your original method of payment.
Step 7: If it is shipped from our factory to the destination, you need to return the package to our factory. If the package is shipped from our warehouse to the destination, you need to return the package to our warehouse, so we need to provide a different return address according to your order.
Shipping and handling charges
Return shipping costs are borne by the consumer unless there is a quality problem with the product. Returns may involve necessary handling fees.
Item is damaged or wrong
If the item is damaged during shipping or you receive the wrong item, please contact our customer service within 48 hours after receipt.
Exchange policy
Product exchanges are subject to return conditions and are responsible for relevant shipping costs.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As stated above, your items must be in their original packaging and unused. You will also need a receipt or proof of purchase.
REFUND (IF APPLICABLE)
If you are approved, your refund will be processed and a credit limit will be automatically applied to your credit card or original payment method within a certain number of days.
The time it takes for the refund to arrive usually depends on your bank's processing speed, which usually takes 7-14 business days.
If you need to obtain more accurate information and assistance, it is recommended that you contact your bank or credit card issuer in time to obtain more accurate information and assistance. Usually, they can help you check the status of your refund and give you an estimate of when it will arrive.
Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted. If you've done all of this and you still have not received your refund yet, please contact us through our contact page.
It is our responsibility to supply you with goods that meet your consumer rights. If you have any concerns that we have not met our legal obligations please contact us:
Customer service information
If you have any questions, please contact us via: Phone: +1 800-716-3167 Email: info@docos.us Address: 1111 Sulphur Spring Rd. #113, Halethorpe, MD 21227
Updates and notifications
Our returns and exchanges policy may be updated from time to time. Please check back regularly for the latest information.
Thank you for your support and we look forward to providing you with better service.
