DOCOS was great and Chloe the rep that I was in contact with many times was exceptionally helpful, professional and responsive to my questions and concerns. Now for the item itself. For the price it is a beautiful chandelier. The craftsmanship is good but not great. Luckily chandeliers are not something you generally can get very close to. I’m happy with the purchase and I will say the shipping took a while but was extremely well packed. I would buy it again however the main issue I have is with the manufacturer. Obviously it is Asia and the videos on construction and installation are without audio and give no details or direction for any specific model. One size fits all instructional video. There are ZERO paper instructions on how, specifically, mine should hang. Also the model I order is correct I think? There are so many Ginko models that all are close but not the same… I.e. Ginko F is not only larger than the Ginko Q it is totally different in style. I guess what I’m saying is it’s hard to tell what you are actually buying specifically,… the videos are misleading and unhelpful except showing the overall quality of the product. They are light chandeliers compared to most so that is a plus. I would say don’t even attempt to hang this yourself. It isn’t straight forward in how or which way the pieces should be hung? We will figure it out. It will look great once it’s up, I’m sure. However I wish I could have had better directions and specific pictures to my specific size and style prior to purchasing it. It wasn’t cheap but it wasn’t half of what most chandeliers cost. So I guess that to be expected. I will load a video once it is up.

OMG they have nothing good to say about this beautiful chandelier, I could sit and look at it all day. I highly recommend this. The downside to this was that it took us about a few days to put it together, but it was well worth it. Glad we got good value for money.

This chandelier is beautiful. Instructions are simple but assembly is time consuming. It took me a long time to put on each ginkgo leaf. If you have the patience, it's definitely worth every penny and sore fingers haha. I got so many compliments on this chandelier.

I'm remodeling my house and I want more charm. I ordered it to be hung on the large ceiling in the living room. Not only does it look gorgeous, but the price is great for how it looks. You have to be patient to assemble it as there are so many parts to assemble - but it's well worth it

It's not easy to assemble, but it's worth it in the end. (Your fingers will hurt) Mine has not been installed yet (I just got it on Friday) Well worth the money!